Customer Success Manager

Measure MarketingDigital marketing

Source API remote eligibility restrictions: Argentina, Overlap of at least 5 hours with North American business hours (ET)Full-TimeManager

Salary not disclosed

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Job Details

Languages: Professional fluency in English, written and spoken, with North American clients.
Experience: 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company or similar B2B service business.
Required Skills: SEOCustomer SuccessAccount Management

Have 3+ years of customer success or account management experience at a digital marketing agency, SEO/SaaS company, or similar B2B service business.
Have a working understanding of SEO and PPC, including Google Ads and Microsoft Ads.
Bring curiosity and early knowledge of AI search, GEO, and AEO.
Be able to read GA4, Search Console, and dashboard data and explain what changed and why.
Have proven ability to turn data into a clear, persuasive story for business owners and executives.
Have hands-on experience with AI tools such as ChatGPT, Claude, or Gemini for research, reporting, and communication, and verify their output.
Have experience with ClickUp or a similar project management tool such as Asana or Monday, and a CRM such as HubSpot.
Be confident handling difficult conversations, including pushback, scope creep, and at-risk renewals.
Have professional fluency in written and spoken English.
CRO knowledge, including landing page best practices, A/B testing, and conversion tracking, is a plus.
Workflow automation experience, such as Zapier or ClickUp automations, is a plus.
Familiarity with net revenue retention, upsell motions, and customer lifetime value is a plus.

Serve as each client's trusted partner and main point of contact.
Run client check-ins and monthly and quarterly reviews that demonstrate progress and set the next 90-day sprint.
Handle escalations and drive timely, accountable fixes.
Explain AI search changes and connect GEO, AEO, SEO, and PPC performance to visibility, qualified traffic, leads, and cost per lead.
Identify content and conversion-rate optimization gaps, and coordinate fixes with the web team.
Turn GA4, Search Console, advertising, agency reporting, and HubSpot data into monthly client value stories.
Score account health, run recovery plans for at-risk accounts, and escalate accounts that remain Red for more than 30 days.
Pass expansion opportunities to the growth team when clients are winning.
Create and manage ClickUp projects, coordinate delivery teams, and protect scope and margin.
Automate repetitive reporting and follow-ups with AI and workflow tools.

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