Documentation and Technical Writer
New
D
DecisionPoint CorporationFederal IT
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 5 years of professional experience in technical writing, IT documentation, documentation management, or a related technical role.
- Required Skills
- SharePointMicrosoft Office
Requirements
- Hold a bachelor's degree in Information Assurance, Information Technology, Technical Writing, Computer Science, Information Systems, or a related technical field.
- Have at least 5 years of professional experience in technical writing, IT documentation, documentation management, or a related technical role.
- Possess an active Secret clearance or higher.
- Hold ITIL v4 Foundation certification.
- Have experience documenting enterprise IT systems, infrastructure, or operational environments.
- Have experience creating SOPs, technical manuals, system documentation, process guides, and knowledge-base articles.
- Have experience supporting Disaster Recovery, Continuity of Operations, contingency planning, or IT operational documentation.
- Have experience collaborating with technical subject matter experts and validating technical information.
- Have experience maintaining version-controlled documentation repositories and tracking revisions.
- Have experience preparing documentation for compliance reviews, audits, assessments, or operational readiness activities.
- Understand technical writing principles, document lifecycle management, ITIL v4, and IT service management processes.
- Understand Section 508-compliant document formatting and be proficient with Microsoft Word, Excel, PowerPoint, and SharePoint.
Responsibilities
- Develop, write, edit, and maintain SOPs, system guides, operational runbooks, process documentation, and knowledge-base articles.
- Maintain Disaster Recovery, Continuity of Operations, contingency planning, and system recovery documentation.
- Create and update technical manuals, workflow diagrams, process maps, and documentation for IT operations and system administration.
- Collaborate with engineering, cybersecurity, IT operations, and compliance teams to gather technical information and validate documentation accuracy.
- Support Risk Management Framework documentation requirements, including contingency planning controls and compliance artifacts.
- Prepare After-Action Reports, Corrective Action Plans, DR test reports, and other operational documentation.
- Ensure documentation meets Section 508 accessibility standards and organizational formatting requirements.
- Maintain document repositories, version control, revision histories, naming conventions, and archival procedures.
- Develop standardized templates, style guides, and documentation processes, and organize compliance evidence for audits and reviews.
- Review documentation for gaps and outdated information, and ensure it reflects current system architectures, configurations, procedures, and technical changes.
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