Documentation and Technical Writer
New
J
JobgetherFederal IT
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least five years of professional experience in technical writing, IT documentation, documentation management, or a related technical role.
- Required Skills
- SharePointMicrosoft ExcelPowerPoint
Requirements
- Hold an active Secret security clearance or higher.
- Have a bachelor's degree in Information Assurance, Information Technology, Technical Writing, Computer Science, Information Systems, or a related technical field.
- Have at least five years of professional experience in technical writing, IT documentation, documentation management, or a related technical role.
- Have experience developing and maintaining technical documentation for enterprise IT systems, infrastructure, or operational environments.
- Be able to create SOPs, technical manuals, system documentation, process guides, and knowledge-base articles.
- Have experience supporting Disaster Recovery, COOP, contingency planning, or IT operational documentation.
- Have experience preparing documentation for compliance reviews, audits, assessments, or operational readiness activities.
- Understand technical writing principles, documentation standards, formatting, and document lifecycle management.
- Hold ITIL v4 Foundation certification.
- Understand ITIL v4 frameworks, terminology, and IT service management processes.
- Understand federal accessibility standards, particularly Section 508-compliant document formatting.
- Be proficient with Microsoft Word, Excel, PowerPoint, and SharePoint.
- Have experience with document management systems, collaboration platforms, or knowledge management repositories.
- Be able to maintain version-controlled documentation, track revisions, and review materials for accuracy, consistency, completeness, and compliance.
Responsibilities
- Develop, write, edit, and maintain SOPs, system guides, operational runbooks, process documentation, and knowledge-base articles.
- Create and update technical manuals, workflow diagrams, process maps, and IT operations documentation.
- Maintain Disaster Recovery, COOP, contingency planning, and system recovery documentation.
- Support preparation of After-Action Reports, Corrective Action Plans, disaster recovery test reports, and other operational deliverables.
- Organize documentation and compliance evidence for audits and assessments.
- Maintain document repositories, version control, revision histories, naming conventions, and archival procedures.
- Develop templates, style guides, and documentation processes, and manage approvals, change tracking, and quality assurance.
- Collaborate with engineering, cybersecurity, IT operations, and compliance teams to gather and validate technical information.
- Review documentation for gaps, outdated information, inconsistencies, accessibility, and compliance.
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