AI Tool Support Engineer
New
A
Accenture Federal ServicesAI coding tools
Location: Arlington, VA; Workplace Type: RemoteFull-Time
Salary64,000 - 124,200 USD per year
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Job Details
- Required Skills
- AWSSharePointConfluenceZendeskServiceNow
Requirements
- Bring strong AWS expertise.
- Have security knowledge.
- Provide customer support for helpdesk inquiries.
- Use helpdesk ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
- Understand T1/T2 support methodologies and escalation procedures.
- Apply customer service best practices and manage SLAs.
- Track, document, and resolve issues.
- Write technical documentation.
- Use content management systems such as SharePoint, Confluence, or WordPress.
- Understand AI code generation tools and workflows, developer tools, IDE environments, and common coding assistant use cases and limitations.
- Troubleshoot AI-generated code at a basic level.
- Communicate with stakeholders and manage relationships.
Responsibilities
- Enable model services for an AI-powered coding assistant.
- Configure IAM policies.
- Support vendor platforms.
- Provide T1/T2 support and respond to inquiries through the AFS IT Helpdesk.
- Provide application services, including SCRM requests.
- Assist with architecture and design.
- Support application change management.
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