AI Tool Support Engineering Lead
New
A
Accenture Federal ServicesAI software
Workplace Type: RemoteFull-TimeLead
Salary91,300 - 184,900 USD per year
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Job Details
- Required Skills
- SharePointZendeskServiceNow
Requirements
- Experience with helpdesk ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
- Knowledge of T2 support methodologies and escalation procedures.
- Knowledge of customer service best practices and SLA management.
- Experience with issue tracking, documentation, and resolution.
- Technical writing and documentation skills.
- Experience with content management systems such as SharePoint.
- Stakeholder communication and relationship management skills.
- Understanding of AI code generation tools and workflows.
- Familiarity with developer tools and IDE environments.
- Knowledge of common coding assistant use cases and limitations.
- Ability to perform basic troubleshooting of AI-generated code.
Responsibilities
- Lead user support and program management for an AI-powered coding assistant.
- Serve as the primary point of contact for users and manage inquiries.
- Maintain communication channels and provide white glove application services.
- Manage T2 IT helpdesk support and AI program inquiries.
- Enable model services and IAM configurations.
- Support vendor platforms.
- Support new releases of Code Cred, Code Cred Installer, and other supporting applications.
- Manage internal resources and user experience for stakeholders.
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