Client Support Specialist (Workplaces - B2B)
New
C
ClipboardHealthcare staffing
Remote (Jamaica)Full-Time
Salary12,000 - 18,000 USD per year
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Job Details
- Languages
- Clear, professional English (both spoken and written) is critical for success in this role.
- Required Skills
- Problem SolvingZendeskCritical thinkingCustomer support
Requirements
- Communicate clearly and professionally in spoken and written English.
- Bring a customer-focused mindset and take ownership of customer problems.
- Use proactive problem-solving and critical thinking to find solutions.
- Handle business customers professionally.
- Demonstrate high accountability and consistently deliver results.
- No specific degree is required.
- Candidates of all experience levels are welcome.
Responsibilities
- Engage with Workplace customers through voice and email correspondence.
- Resolve shift, payment, and platform-related issues in real time.
- Use Zendesk and the Clipboard portal to investigate cases, update form fields, and log clear internal notes.
- Maintain accurate case documentation.
- Troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
- Build expertise in products and processes to identify recurring issues and process gaps.
- Work with Billing, Account Management, and Worker Operations to resolve customer issues.
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