Customer Service Representative
T
TreantlyMobility aids
Workable locations: Philippines; Location: Philippines, Pacific Standard Time business hours; shifts and training are listed in EST.Full-Time
Salary$4 per hour plus incentives.
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Job Details
- Languages
- Fluent in English; additional European language skills are highly beneficial.
- Required Skills
- Microsoft OfficeProblem SolvingCustomer service
Requirements
- Have freelancing or full remote work experience.
- Be available to work on weekends.
- Have a high school diploma or equivalent.
- Have proven experience as a customer service representative, ideally in a similar industry.
- Be fluent in English.
- Use CRM software and MS Office proficiently.
- Be available for the full training period without schedule changes.
- Full-time employees work five days, either Wednesday through Sunday or Thursday through Monday.
- Part-time employees must commit to a minimum of 25 hours per week and work at least five-hour shifts on both Saturday and Sunday.
- Be available for Monday–Friday training from 9:00 AM to 5:30 PM EST for the first 3–4 weeks.
- Further education or customer service-related certification is a plus.
- Knowledge of ERP systems and additional European language skills are advantageous.
Responsibilities
- Handle customer inquiries by phone and email.
- Provide information about products, rental agreements, services, and pricing.
- Help customers select mobility aids based on their needs.
- Process rental agreements, sales transactions, and service requests.
- Coordinate with the logistics team on delivery and setup of mobility aids.
- Resolve customer complaints and issues.
- Maintain records of customer interactions, transactions, and feedback.
- Collaborate with sales and technical teams on product offerings and service delivery.
- Participate in training on products, services, and policy changes.
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