Implementation Lead
New
J
JobgetherB2B SaaS
Remote work opportunities anywhere in the United StatesFull-TimeLead
SalaryOn-target earnings of $90,000–$100,000, depending on experience, comprising a base salary of $75,000–$85,000 plus performance-based compensation.
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Job Details
- Experience
- At least 2 years of experience as a Technical Implementation Specialist, Technical Account Manager, or Technical Project Manager within a SaaS company.
- Required Skills
- Project ManagementRESTful APIsRisk Management
Requirements
- Have at least 2 years of experience as a Technical Implementation Specialist, Technical Account Manager, or Technical Project Manager within a SaaS company.
- Have managed customer implementations or onboarding projects from initial planning through launch.
- Have hands-on knowledge of integrations, APIs, data migration, field mapping, bulk account setup, SSO, and administrative tools.
- Be able to manage projects involving multiple stakeholders, teams, dependencies, and technical requirements.
- Have experience designing standardized processes, implementation frameworks, and repeatable operational playbooks.
- Have project coordination and risk management skills, including identifying issues early and securing stakeholder alignment.
- Be able to present technical information, lead customer training, and communicate with senior agency stakeholders.
- Have strong organizational and written communication skills, with a commitment to documentation.
- Be able to explain technical concepts to non-technical audiences and translate partner requirements into actionable plans.
- Collaborate across Sales, Product, Engineering, Revenue Operations, and Customer Experience.
Responsibilities
- Manage implementations for agencies, host agencies, enterprise customers, and strategic partners from contract handoff and kickoff through migration, testing, training, go-live, and adoption.
- Set project timelines, milestones, and activation targets, and follow up with customers on required adoption activities.
- Lead weekly partner status meetings, maintain risk registers, escalate concerns, and update internal stakeholders.
- Coordinate with Account Management and company leadership on implementation goals, customer priorities, and rollout requirements.
- Coordinate API and white-label onboarding, translating requirements between external IT teams and internal technical stakeholders.
- Own data migrations and field mapping for contacts, duplicates, and bookings, and coordinate bulk account, team, billing, and subscription setup.
- Troubleshoot SSO issues, answer technical questions, and manage technical administration requests.
- Deliver customer and team onboarding, partner staff training, agent webinars, and office hours, including back-office processes such as commissions and reconciliation.
- Develop and maintain implementation playbooks, handoff procedures, and service-level agreements across relevant teams.
- Track time from contract signature to launch, adoption against partner ramp targets, and partner customer satisfaction.
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