Customer Service Representative
New
C
Consensus Cloud SolutionsHealthcare technology
Fully remote within Canada.Full-Time
SalaryThe compensation for this role is up to CAD 18.00 - CAD 27.75 an hour.
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Job Details
- Languages
- Excellent verbal and written communication proficiency in English is required; fluency in French is considered an asset.
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Previous customer service experience is required.
- Call centre experience is an advantage.
- Excellent verbal and written communication proficiency in English is required.
- French fluency is considered an asset.
- Demonstrate empathy, patience, composure, a positive attitude, and active listening.
- Show attention to detail, follow-up skills, and the ability to multitask.
- Have PC proficiency and knowledge of MS Word, Excel, and Outlook.
- Be able to work independently and as part of a team.
- Have reliable, high-speed internet.
- Be able to sit for long periods and handle extended screen time.
Responsibilities
- Provide phone and email support to prospective and existing eFax corporate and consumer clients.
- Assist with account setup, logins, technical troubleshooting, billing inquiries, plan changes, cancellations, and general customer care.
- Handle general inquiries and cancellation requests, escalating complex issues or complaints as appropriate.
- Retain customers who inquire about service cancellation and maintain proactive communication about open account inquiries.
- Contact customers periodically to assist with payment collection and payment-method updates.
- Track, log, and report inbound and outbound customer interactions in internal company systems.
- Build and maintain knowledge of company offerings, policies, and procedures to diagnose and resolve customer issues.
- Provide management with operational insights, feedback, and recommendations for improvement.
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