Customer Service Representative

New

NTT DATACredit card services

Canada, 7am-11pm ESTFull-Time

Salary19.11 CAD per hour

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Job Details

Languages: Excellent communication skills in English (French considered an asset).
Required Skills: Analytical SkillsProblem SolvingCustomer service

Demonstrate excellent communication skills in English; French is considered an asset.
Demonstrate analytical and problem-solving skills.
Be proficient in Microsoft Suite applications.
Have a positive attitude and the ability to get along with others.
Have a professional telephone manner and literacy.
Be available for all required shifts, including evenings and weekends.
Previous sales experience is considered an asset.
Credit/debit card processing and financial institution operations experience are preferred.
Have high-speed internet with minimum 30 Mbps download and 10 Mbps upload speeds; satellite internet is not permitted.
Have a private, distraction-free workspace near a router or modem, and connect by Ethernet rather than Wi-Fi.
Be able to download and use Google Authenticator.
Have iOS 11 or Android version 10 or newer.

Manage phone inquiries and requests from cardholders and financial institution partners about general inquiries, secure code, website support, rewards, applications, sales, escalations, retention, activation, and balance inquiries.
Introduce and promote new services in a business development capacity.
Maintain timely problem resolution and customer satisfaction.
Validate customer information and requests, and identify customer needs.
Analyze caller information and determine the next step based on the inquiry.
Stay current on program information, business initiatives, products, and processes.
Resolve complaints and follow escalation processes to reach mutually satisfactory solutions.
Complete required transaction documentation and take the necessary actions to fulfill customer requests.

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