Customer Service Representative
New
N
NTT DATAFinancial services
Location: Alberta, Manitoba, New Brunswick, and Nova Scotia, Monday – Sunday, 7am-11pm EST (Rotational Shifts)Full-TimeJunior
Salary19.11 CAD per hour
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Job Details
- Languages
- Excellent communication skills in English (French considered an asset).
- Experience
- Minimum of 3 months Customer Service experience
- Required Skills
- Analytical SkillsProblem SolvingCustomer service
Requirements
- Have a minimum of 3 months of customer service experience.
- Communicate excellently in English; French is considered an asset.
- Demonstrate analytical and problem-solving skills.
- Be proficient in Microsoft Suite Applications.
- Have a professional telephone manner and literacy.
- Be available for required shifts, including evenings and weekends.
- Have high-speed internet with minimum 30 Mbps download and 10 Mbps upload speeds; satellite internet is not accepted.
- Have a private, distraction-free workspace near a router or modem.
- Connect via Ethernet rather than Wi-Fi.
- Be able to download and use Google Authenticator.
- Have iOS 11 or Android version 10 or newer.
Responsibilities
- Manage phone inquiries from cardholders and financial institution partners about card services, website support, rewards, applications, sales, escalations, retention, activation, and balances.
- Introduce and promote new services.
- Resolve problems promptly and maintain customer satisfaction.
- Validate customer information and identify customer needs.
- Analyze caller information and determine the appropriate next step.
- Stay current on program information, business initiatives, products, and processes.
- Resolve complaints and follow escalation procedures as needed.
- Complete required transaction documentation and actions to fulfill customer requests.
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