Account Operations Executive
New
Z
ZevoDigital therapy
Philippines, Monday - Friday 12PM - 9PMFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in business support roles
- Required Skills
- Data AnalysisMicrosoft Power BIMicrosoft ExcelHubSpot
Requirements
- Have 3+ years of experience in business support roles, focused on customer success, communications, and working with data.
- Bring experience in workforce planning and effective use or implementation of scheduling tools and best practices.
- Have strong experience working with AI tools.
- Demonstrate analytical skills to interpret data, identify trends, and provide actionable workforce insights.
- Be confident communicating with clients orally and in writing, and leading client and internal meetings.
- Have strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Demonstrate teamwork and ownership of individual responsibilities.
- Have strong capability with Excel.
- PowerBI capability is a bonus.
- Experience with scheduling and/or event management is a bonus.
Responsibilities
- Manage day-to-day scheduling of client group activities, workshops, and events.
- Gather client requirements and coordinate session times based on client and clinician availability.
- Maintain scheduling details and clinician availability in shared documents and the Digital Therapy platform.
- Review scheduling processes and support adoption of scheduling and workforce planning systems.
- Prepare operational performance and productivity reports using platform and clinical team data.
- Collaborate with clinical teams and Service Delivery Managers on client business reports and onboarding.
- Configure back-end systems for new client companies and clinicians.
- Respond to client queries through HubSpot and record communications and account activities.
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