Director, EPD Operations
New
W
WebflowSaaS software
Remote-first (United States; BC & ON, Canada), US and LATAM time zonesFull-TimeDirector
Salary249,600 - 355,000 USD per year
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Job Details
- Experience
- 10+ years in technical program management, engineering or product operations, or chief-of-staff roles at a software company, with at least 4 years leading teams.
- Required Skills
- JiraProduct OperationsConfluenceSlack
Requirements
- Have 10+ years in technical program management, engineering or product operations, or chief-of-staff roles at a software company.
- Have at least 4 years of team leadership experience.
- Demonstrate experience running planning, OKRs, and operating cadence for an EPD organization of several hundred people.
- Have experience owning launch readiness or release governance for a SaaS product, including coordinating major launches with GTM.
- Bring experience communicating with executives and producing board-ready updates.
- Use AI tools and agents in daily work and have led or sponsored adopted automation that removed operational toil.
- Be fluent with engineering and product tools, including Linear, Jira, Confluence, Slack, and data/BI tools.
- Be able to adapt plans amid ambiguity, organizational changes, and strategy shifts.
- Communicate clearly and concisely with technical and non-technical audiences.
- Show curiosity about AI and emerging technologies and apply that fluency to work.
Responsibilities
- Run EPD leadership and organization-wide operating rituals, including weekly leadership meetings, pillar reviews, all-hands, offsites, and protected builder time.
- Lead quarterly planning with pillar leads, manage the OKR program, maintain the roadmap, and route at-risk work to the appropriate leader.
- Produce reporting for executive staff, board meetings, and QBRs using live roadmap and OKR data.
- Run OK2GA and production-readiness reviews, coordinate major launches, and partner with Engineering and Support on post-incident follow-through.
- Manage alpha and beta programs with Product, Research, and GTM, including feedback loops for product teams.
- Own product development lifecycle standards, including PRDs, stage gates, and product-led releases, and automate repeatable steps.
- Lead EPD internal AI and tooling initiatives, including agents and automations for intake, routing, status updates, beta recruitment, roadmap views, and a shared skills library.
- Partner with IT and Finance on tooling spend and adoption, and with Finance and Accounting on headcount plans and capitalized software reporting.
- Partner with Marketing, Sales, and Support on launch plans and the flow of customer feedback into EPD.
- Hire, coach, and lead program managers, technical program managers, and agentic engineers across US and LATAM time zones.
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