Customer Experience Enablement Lead
New
G
GitLabDevOps software
Remote, United StatesFull-TimeLead
Salary$168,000 — $285,600 USD
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Job Details
- Required Skills
- Project ManagementSalesforceDevOpsCustomer SuccessGitLab
Requirements
- Demonstrated progressive experience in software sales, customer success, or enablement.
- Experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated-industry context.
- Software sales or sales enablement experience, preferably with DevOps and/or Open Source expertise.
- Working knowledge of sales training technology, methodologies, and enablement practices.
- Experience preparing, developing, and executing sales effectiveness strategies, tactics, and action plans.
- Ability to understand technical concepts and explain them to audiences with varying technical expertise.
- Ability to build relationships with field leaders and influence field professionals and management.
- Strong written, verbal, and presentation skills.
- Project management, change management, and cross-functional collaboration skills.
- Ability to incorporate AI tools into daily work for content development, program design, and ideation.
- Ability to use GitLab.
- Ability to travel if needed for events such as team offsites or training.
- Ability to meet due dates and execute projects with positive stakeholder impact.
Responsibilities
- Program-manage the development and execution of enablement programs for internal customer success and professional services teams.
- Partner with field leaders to identify needs, create plans, and tailor content for specific teams and markets.
- Build enablement content for product knowledge, skill development, onboarding, and leadership development.
- Collaborate with enablement teams and subject-matter experts to develop sales training and curriculum for Customer Experience teams.
- Align enablement activities with product releases, campaigns, and industry events.
- Use Salesforce, Cornerstone, Gong, and other tools to deliver training and educate teams on tool usage.
- Develop training job aids, supporting materials, and assessments.
- Measure and report on the effectiveness of enablement programs and investments.
- Identify ways to improve the learning experience and delivery methods.
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