Technical Account Manager II
New
H
HuntressCybersecurity
Location: Remote USFull-TimeMiddle
Salary$160,000 to $170,000 OTE (80/20 split) plus equity
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Job Details
- Experience
- 4+ years of experience working in Technical Account Management, pre-sales, or similar work
- Required Skills
- AWSCybersecurityGCPMicrosoft Azure
Requirements
- 4+ years of experience in Technical Account Management, pre-sales, or similar work.
- Experience in the cybersecurity industry.
- Familiarity with cybersecurity frameworks.
- Excellent communication and presentation skills, including presenting to external audiences and C-level executives.
- Effective time-management and organizational skills.
- Comfort presenting in front of groups.
- Preferred: Experience with malware, threat intelligence, or sandbox analysis.
- Preferred: Experience with cloud platforms such as AWS, Azure, or GCP.
- Preferred: Experience with programming or scripting languages.
- Preferred: Familiarity with MSP tools such as RMMs and PSAs, or SIEM tools such as Elastic and Splunk.
Responsibilities
- Work with product and engineering to escalate and resolve complex technical issues beyond standard support.
- Monitor support interactions, respond to customer escalations, and advocate internally for customers.
- Help partners and customers use Huntress products to achieve their business objectives.
- Provide post-sales training and lead technically focused QBRs to identify product and expansion opportunities.
- Lead product-usage and best-practices training sessions at events.
- Relay partner and customer feedback to product management and advocate for product improvements.
- Guide customers through onboarding, build working relationships, and support adoption and time to value.
- Identify up-sell and cross-sell opportunities during technical account reviews.
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