Technical Account Manager, Federal
New
H
Hypori, Inc.Cybersecurity SaaS
Location: Remote - USFull-TimeMiddle
Salary$130,000 – $160,000 base salary (commensurate with experience), 10% annual performance bonus
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Job Details
- Experience
- 5+ years in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity
- Required Skills
- CybersecurityLinuxNetworking
Requirements
- Have 5+ years in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity.
- Bring hands-on experience with enterprise IT and security, including identity and access management (SSO, SAML, MFA), networking, and Linux or Windows administration.
- Have experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments.
- Demonstrate a track record of managing escalations across enterprise or government accounts.
- Explain technical topics clearly to administrators, security teams, and executives.
- Be proficient with Salesforce, Jira, and Confluence.
- Hold an active Secret clearance with ability to get TS.
- Preferred: Experience supporting the Department of War, Intelligence Community, or federal civilian agencies.
- Preferred: Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC.
- Preferred: Experience with mobile, BYOD, VDI, MDM, or zero trust deployments.
Responsibilities
- Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of commercial and federal customers.
- Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid environments.
- Advise on identity and access integration, app delivery, device policies, and network configuration.
- Own technical escalations and work with Support, Engineering, and Product to resolve issues and keep customers informed.
- Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the Customer Success Manager.
- Monitor usage and environment health, identify risks, and recommend optimizations to drive adoption.
- Provide configuration evidence and documentation for ATO, accreditation, and compliance reviews.
- Plan and coordinate upgrades and releases within each customer’s change control process.
- Train customer administrators and systems integrator staff, and build reusable runbooks, deployment guides, and knowledge base articles.
- Bring customer feedback to Product and Engineering and support expansion opportunities and renewals.
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