Senior Technical Account Manager
New
J
JobgetherCybersecurity
Based in the United StatesFull-TimeSenior
SalaryBase salary: $134,700–$195,300 USD annually, with the primary target range for candidates between $150,000 and $181,000, depending on experience, skills, and market data. Additional compensation: Eligibility for bonuses and equity.
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Job Details
- Experience
- At least 7 years of experience in the security industry, primarily in consultative, customer-facing roles.
- Required Skills
- Cybersecurity
Requirements
- At least 7 years of experience in the security industry, primarily in consultative, customer-facing roles.
- Deep technical expertise in at least three security product areas, such as EDR, NDR, SIEM, cloud security, or IAM.
- Strong understanding of detection strategies and how security technologies support effective security operations.
- Previous experience in a customer-facing technical position, such as solutions engineering, professional services, or technical consulting.
- Knowledge of enterprise security operations and the challenges faced by security teams.
- Strong consultative skills, including active listening, understanding customer needs, and recommending solutions tailored to their environment.
- Ability to explain complex technical concepts clearly to audiences ranging from SOC analysts to security directors.
- Strong collaboration skills and ability to coordinate technical issues across customers, account teams, and internal technical departments.
Responsibilities
- Advise strategic and enterprise customers on improving security operations, platform adoption, and technical value.
- Drive platform adoption and technical health metrics across assigned accounts.
- Build technical relationships with security practitioners, architects, and technical leaders.
- Recommend security program improvements and detection strategies.
- Expand integrations, optimize configurations, and improve security workflows.
- Provide technical insights, content, and support for quarterly business reviews.
- Resolve complex troubleshooting and integration challenges with internal technical teams.
- Coordinate technical incident responses and communications with customers.
- Identify technical expansion opportunities and partner with Customer Success Managers on retention and account growth.
- Coach and mentor less experienced Technical Account Managers and Customer Success Managers on technical topics and customer-facing practices.
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