Director of Psychiatric Clinical Operations
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BetterHelpTelepsychiatry
Location: US - Remote, Candidates in any time zone are welcome to apply; BetterHelp operates on PST.Full-TimeDirector
SalaryThe base salary range for this position is $175,000 - $210,000. In addition to the base salary, this position is eligible for a performance bonus
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Job Details
- Experience
- Minimum 8 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management.
- Required Skills
- Quality Assurance
Requirements
- Hold an active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing.
- Have at least 8 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management.
- Bring leadership, supervisory, or management experience.
- Understand psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management.
- Have experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns.
- Use analytical and problem-solving skills to make data-informed decisions.
- Collaborate with clinical, operational, legal, product, and executive stakeholders.
- Manage competing priorities and drive projects to completion.
- Experience delivering psychiatric services via telehealth is preferred.
- Preferred experience includes digital health, supporting or supervising psychiatric providers, healthcare operations, quality assurance, utilization management, or clinical leadership.
- Familiarity with state and federal telehealth and prescribing regulations is preferred.
- Experience supporting AI-enabled healthcare initiatives or healthcare technology products is preferred.
Responsibilities
- Lead quality audits, quality assurance initiatives, and investigations involving provider performance, prescribing concerns, documentation, and regulatory compliance.
- Provide actionable, clinically informed feedback to psychiatric providers.
- Partner with Legal, Compliance, Credentialing, and Patient Safety teams on regulatory and professional standards.
- Manage and develop Psychiatry Operations team members, setting priorities, workflows, performance expectations, and goals.
- Monitor key performance indicators, quality metrics, provider engagement data, and operational trends to identify improvements.
- Lead initiatives involving psychiatric care delivery, provider support, quality assurance, and risk mitigation.
- Develop scalable processes and collaborate with Product, Engineering, AI, and Clinical Operations on platform enhancements and technology initiatives.
- Represent the organization in provider-facing webinars, training, educational content, and media opportunities.
- Maintain a small psychiatric client caseload of approximately 2–3 clinical hours per week.
- Support insurance and payer-related quality initiatives.
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