Senior Production Engineer
New
W
WhatnotLive commerce
Team members in this role must live within commuting distance of our San Francisco or New York City hub.Full-TimeSenior
Salary207,000 - 230,000 USD per year
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Job Details
- Experience
- 6+ years building and debugging production services at scale.
- Required Skills
- AWSGCPKubernetesDistributed Systems
Requirements
- Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
- 6+ years building and debugging production services at scale.
- Strong systems and distributed systems fundamentals, including failure modes, saturation, queueing behavior, cascading failure, and Linux, networking, and storage behavior under load.
- Depth in observability and production debugging.
- Experience in one or more of capacity and performance engineering, load and resilience testing, incident command, or large-scale migrations under production constraints.
- Ability to work embedded with another team, get up to speed in its codebase, and improve its systems.
- Fluency across languages and technologies, and comfort with cloud-native environments such as AWS or GCP, Kubernetes, and infrastructure as code.
- Bachelor’s degree or equivalent experience; experience may come from software engineering, production engineering, SRE, or systems engineering.
Responsibilities
- Improve the reliability, performance, and scalability of the systems owned by the embedded team, including by writing code.
- Investigate traffic, latency, error, and cost anomalies within and across teams, and trace them to root cause across services, storage, and clients.
- Connect operational signals to business impact and identify which degradations matter for specific cohorts.
- Address risks in payments, live video, search, the bidding path, and security.
- Remove production scale bottlenecks and eliminate underlying classes of problems.
- Prepare for peak events through capacity modeling, load testing, and failure drills.
- Improve observability and apply AI to anomaly detection, on-call assistance, remediation, and toil reduction.
- Share on-call responsibilities, escalate live production incidents, and lead response to complex cross-team failures.
- Drive systemic fixes following incidents.
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