Software Onboarding Manager, B2B E-commerce

OkendoB2B SaaS e-commerce

Colombia RemoteFull-TimeManager

Salary not disclosed

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Job Details

Experience: 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company
Required Skills: Project ManagementHTMLShopifyRESTful APIs

5+ years in customer onboarding, implementation, or project management at a B2B SaaS company.
A track record of leading complex, multi-stakeholder launches for larger customers on time and to a high standard.
Strong project management and organization skills, including planning, tracking, and prioritizing multiple launches.
Technical comfort with CSV, HTML, and APIs.
Knowledge of ecommerce technology stacks and metrics such as conversion, AOV, and repeat rate.
Confidence working with senior marketing and ecommerce stakeholders and driving action plans to completion.
Excellent written and verbal communication.
Shopify, especially Shopify Plus, Klaviyo, Google Shopping, or headless and custom storefront familiarity is a bonus.

Lead enterprise brand launches from sales handoff through go-live, keeping plans, timelines, and expectations clear.
Translate brand goals into launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
Guide brands through setup, data migration, theme customization, and integrations with their technology stacks.
Write clear requirements for custom builds and APIs in partnership with Solutions Engineering.
Train brand teams and help them reach first value by the go-live date.
Coordinate with Sales before close and join late-stage calls about onboarding scope and timelines.
Hand off brands to Customer Success with summaries of goals, stakeholders, and next steps.
Share launch feedback with Product and partner with Marketing on customer stories.
Build templates, checklists, and playbooks for enterprise launches.

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