Software Onboarding Manager, B2B E-commerce
New
O
OkendoB2B e-commerce
Colombia RemoteFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company
- Required Skills
- Project ManagementHTMLShopifyRESTful APIs
Requirements
- Bring 5+ years of experience in customer onboarding, implementation, or project management at a B2B SaaS company.
- Have experience leading complex, multi-stakeholder launches for larger customers, on time and to a high standard.
- Demonstrate project management and organization skills to plan, track, and prioritize multiple launches.
- Be comfortable working with CSV, HTML, and APIs.
- Know ecommerce technology stacks and metrics such as conversion, AOV, and repeat rate.
- Be confident working with senior marketing and ecommerce stakeholders and driving action plans to completion.
- Have excellent written and verbal communication skills and a resourceful, resilient approach to complex launches.
- Ideally, have experience with ecommerce brands or marketing and retention tools.
- Bonus: familiarity with Shopify, especially Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront setups.
Responsibilities
- Lead each enterprise brand launch from sales handoff through go-live, keeping plans, timelines, and expectations clear.
- Translate brand goals into launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
- Manage multiple complex launches and resolve blockers to support on-time go-live.
- Guide brands through program setup, data migration, theme customization, and integrations with their technology stacks.
- Write clear requirements for custom builds and APIs in partnership with Solutions Engineering.
- Train brand teams and help them reach first value by go-live.
- Coordinate with Sales before close and participate in late-stage calls about onboarding scope and timelines.
- Hand off brands to Customer Success with summaries of goals, stakeholders, and next steps.
- Share launch feedback with Product and partner with Marketing on customer stories.
- Build templates, checklists, and playbooks for enterprise launches and share platform and ecommerce-tool expertise with the team.
View Full Description & ApplyYou'll be redirected to the employer's site
