Product Support Associate
New
E
EquipEating disorder treatment
Remote - USA, 9am-5pm CST; Monday-Friday in 2026, Tuesday-Saturday in 2027TemporaryEntry
Salary$28.80 per hour
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Job Details
- Required Skills
- Customer serviceAttention to detailCritical thinkingCustomer support
Requirements
- Associate’s or bachelor’s degree or equivalent experience.
- Ability to work 9am-5pm CST.
- Potential availability for additional hours based on business need.
- Ability to participate in after-hours or weekend support as needed.
- Strong customer-service orientation and professional interpersonal skills.
- Ability to collaborate with external and internal stakeholders.
- Ability to consistently follow processes and demonstrate attention to detail.
- Interest and ability to learn Equip’s platform, new technologies, and product support best practices.
- Ability to think critically and work through challenges in a fast-paced, fluid environment.
Responsibilities
- Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking software assistance.
- Investigate and troubleshoot software and platform-related problems reported through phone, email, chat, and other channels.
- Assist users with hardware and software troubleshooting.
- Escalate unresolved issues to senior team members or other internal teams and follow up until they are resolved.
- Document issues and resolutions in the product support ticketing system.
- Perform other duties as assigned.
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