Member Support Associate (Temp)
New
T
Twin HealthDigital health
Source API remote eligibility restrictions: United States, Tuesday-Saturday, 10:30am-7pm CSTTemporaryJunior
Salary21 - 24 USD per hour
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Job Details
- Languages
- Fluent in English and Spanish preferred
- Experience
- 2+ years of experience in customer facing roles
- Required Skills
- Customer support
Requirements
- Complete a post-secondary program.
- Have 2+ years of experience in customer-facing roles.
- Have experience in a high-volume, queue-based contact center environment, managing back-to-back interactions across phone, video, and chat.
- Resolve technical issues in real time while delivering empathetic, high-quality member experiences and meeting SLAs.
- Communicate clearly and confidently, including when handling challenging conversations.
- Organize and prioritize work, adapt quickly, and meet productivity and quality targets.
- Work as a team-oriented contributor focused on member success.
- Fluency in English and Spanish is preferred.
- Healthcare experience is preferred.
Responsibilities
- Conduct Sensor Activation visits with new members and ensure required sensors connect successfully.
- Support scheduled member-facing visits while maintaining quality and consistency.
- Provide real-time support through video, phone, and chat in a high-volume, queue-based environment.
- Troubleshoot technical issues and deliver empathetic member support.
- Document interactions accurately and in real time.
- Manage and resolve support cases within a ticketing system.
- Prioritize and triage inbound inquiries based on urgency and impact.
- Meet SLAs and performance metrics, including first response time, resolution rate, and customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
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