Operations Analyst
New
J
JobgetherRenewable energy
Based in the United States; Work remotely from within the United States.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least one year of experience in backend operations, transaction management, operational workflows, or a related field.
- Required Skills
- Microsoft ExcelData visualizationProcess improvement
Requirements
- Have at least one year of experience in backend operations, transaction management, operational workflows, or a related field.
- Investigate complex issues, identify root causes, interpret operational data, and recommend practical solutions.
- Have strong Excel skills and comfort working with operational datasets, reporting tools, and business systems.
- Maintain accuracy while managing multiple priorities in a fast-paced environment.
- Coordinate effectively with internal teams, vendors, utilities, and other external partners.
- Learn new systems, technologies, and processes quickly and adapt to changing operational needs.
- Work independently, manage responsibilities, and follow issues through to resolution.
- Bring a team-oriented mindset, openness to feedback, and commitment to continuous learning and improvement.
- Familiarity with retail energy, electricity supply, utilities, or other transaction-intensive industries is an advantage.
- Experience with EDI systems, transaction management platforms, customer service ticketing tools, data visualization software, or operational workflow testing is beneficial.
- Experience documenting business processes, testing workflows, or developing operational procedures is a plus.
Responsibilities
- Manage account exceptions, failed orders, transaction discrepancies, and customer requests through timely resolution.
- Coordinate with EDI vendors, utility providers, and internal stakeholders to investigate and resolve transaction issues.
- Review operational data to identify trends, recurring problems, risks, and process improvement opportunities.
- Recommend and implement solutions to improve operational accuracy, efficiency, consistency, and scalability.
- Manage operational requests within established SLAs.
- Report system bugs, transaction failures, business risks, and relevant feedback to stakeholders and department leadership.
- Coordinate with the manager and other teams on prioritized projects, activities, and deadlines.
- Document workflows, procedures, and issue resolutions.
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