Clinical Product Operations Specialist
New
H
Hello AlphaTelemedicine healthcare
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
Salary$70,000-$130,000 plus equity
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Job Details
- Experience
- 2-4 years in product operations, business operations, analytics or a similar role, ideally in health tech or healthcare.
- Required Skills
- PythonSQLJiradbtHIPAA
Requirements
- Have 2-4 years of experience in product operations, business operations, analytics, or a similar role.
- Bring strong SQL skills and hands-on experience with a BI tool such as QuickSight, Tableau, or Looker.
- Have experience managing content in a headless CMS; Contentful is preferred.
- Have experience managing EMR workflows; Athena is preferred.
- Have experience triaging and documenting bugs in Jira.
- Write clear, concise tickets, SOPs, and updates that others can act on without a meeting.
- Explain technical products to non-technical clinical colleagues and turn their needs into clear engineering requests.
- Handle sensitive health data carefully and work under HIPAA requirements.
- Content modeling experience in Contentful is a plus.
- Experience writing SOPs or training materials in a clinical or regulated environment is a plus.
- Familiarity with Amazon Redshift and dbt is a plus.
- Python scripting, reading automated test reports, or supporting partner or client integrations is a plus.
Responsibilities
- Create, review, publish, QA, organize, and archive patient-facing content in Contentful.
- Manage data-request intake, build and maintain QuickSight dashboards, write SQL for ad hoc analysis, and define consistent metrics.
- Validate reports against underlying data and limit patient-data pulls to what each request needs.
- Collect, reproduce, document, and triage bugs; lead weekly reviews, verify fixes, and update reporters.
- Serve as the product expert for clinical staff, answer workflow questions, resolve or escalate issues, and manage EMR integration issues with technical support.
- Translate clinical workflow needs into requests for product and engineering, and communicate feature changes to clinicians.
- Maintain clinician-facing guides and training materials as the product changes.
- Coordinate releases, write and maintain SOPs, support partner onboarding and user acceptance testing, and keep the Jira backlog organized.
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