Customer Support Consultant, Hospitality
S
SupportYourAppTravel, hospitality
South AfricaContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English skills (C1 for both spoken and written)
- Experience
- At least 6 months of experience in a customer support role
- Required Skills
- ResearchAnalytical thinkingCustomer support
Requirements
- Have excellent English skills at C1 level for both spoken and written English.
- Have at least 6 months of experience in a customer support role.
- Have experience in the travel industry.
- Demonstrate strong analytical thinking and research skills.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.
- Hospitality or logistics experience is a plus.
Responsibilities
- Deliver customer support through phone calls, chats, and emails.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
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