- Run onboarding calls with new customers.
- Translate business operations into structured AI configurations.
- Identify gaps or unclear workflows and clarify them with customers.
- Help customers go live quickly and confidently.
- Handle inbound support calls, texts, and emails.
- Troubleshoot real-time voice agent issues and own customer issues end-to-end.
- Gather complete context before escalating issues to engineering.
- Document cases in Salesforce and communicate with the team in Slack.
- Identify recurring friction points and suggest improvements to tooling, onboarding, or documentation.
SalesforceTroubleshootingCustomer support+2 more