Customer Support Consultant, SaaS

SupportYourAppSaaS customer support

South AfricaContractJunior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Languages: Excellent English skills (C1 for both spoken and written)
Experience: At least 6 months of experience in a customer support role
Required Skills: CybersecurityProblem SolvingZendeskTroubleshootingTechnical supportCustomer support

Have excellent English skills at C1 level for spoken and written English.
Have at least 6 months of experience in a customer support role.
Have previous customer support experience in a SaaS or cybersecurity company.
Have computer science knowledge.
Be able to work effectively in a fast-paced, high-volume environment.
Demonstrate technical aptitude and confidence working with software and digital products.
Have strong troubleshooting and problem-solving skills.
Communicate clearly, professionally, and empathetically with customers.
Have stakeholder management skills and work effectively across teams and customer groups.
Have basic computer skills and the ability to work with CRM systems and support tools.
Have a personal computer with at least 8 GB of RAM and a stable internet connection with at least 50 Mbps download and 40 Mbps upload.

Respond to customer email inquiries in accordance with established service level agreements.
Handle billing-related questions, account management requests, cancellations, and disputes.
Identify customer needs and provide solution-oriented support.
Troubleshoot technical products and applications to help customers resolve issues.
Provide product information and respond to sales-related inquiries when needed.
Manage open support cases, tracking and updating unresolved issues.
Follow up with customers to ensure issues are resolved.
Escalate complex or high-priority issues to the appropriate team.
Provide proactive status updates to customers and internal stakeholders.

View Full Description & ApplyYou'll be redirected to the employer's site