Dutch-Speaking Inbound Customer Service Agent
New
A
AvedoCustomer service
Source API remote eligibility restrictions: NetherlandsContract
Salary not disclosed
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Job Details
- Languages
- Native-level Dutch (written and spoken) – this is a must; good English skills for internal communication and training
- Experience
- First experience in customer service
- Required Skills
- Customer serviceCRM
Requirements
- Bring first experience in customer service.
- Have native-level written and spoken Dutch.
- Have good English skills for internal communication and training.
- Bring strong communication skills and enthusiasm for customer contact.
- Be self-motivated and disciplined for independent remote work.
- Have a stable internet connection and a quiet workspace.
- Be comfortable using CRM tools and digital systems.
- Collaborate on a freelance basis, not under an employment contract.
Responsibilities
- Handle inbound calls from Dutch-speaking customers.
- Respond to customer inquiries in Dutch by email and chat.
- Manage orders and process returns.
- Answer general customer inquiries about products and the shopping experience.
- Provide product information and shopping advice.
- Document each case accurately in the CRM system.
- Collaborate with the team and Team Lead.
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