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Customer Service Representative

Customer Service Representative

C
Consensus Cloud SolutionsHealthcare technology
Fully remote within Canada.Full-Time
SalaryThe compensation for this role is up to CAD 18.00 - CAD 27.75 an hour. This position may be eligible for pre-approved overtime. Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays and benefits.
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Job Details

Languages
Excellent verbal and written communication proficiency in English is required; fluency in French is considered an asset.
Required Skills
Microsoft ExcelCustomer service

Requirements

  • Have previous customer service experience.
  • Bring a solid background in customer service; call centre experience is an advantage but not mandatory.
  • Have excellent verbal and written communication proficiency in English.
  • Bring fluency in French as an asset.
  • Demonstrate empathy, patience, composure, a positive attitude, and active listening.
  • Show strong attention to detail, follow-up skills, and the ability to multitask.
  • Be proficient with PCs and knowledgeable in MS Word, Excel, and Outlook.
  • Be able to work independently and as part of a team.
  • Have reliable, high-speed internet.
  • Be able to sit for long periods and handle extended screen time.

Responsibilities

  • Provide phone and email support to prospective and existing eFax corporate and consumer clients.
  • Assist customers with account setup, logins, technical troubleshooting, billing inquiries, plan changes, cancellations, and general customer care.
  • Respond to general inquiries and cancellation requests, escalating complex issues or complaints appropriately.
  • Retain customers seeking to cancel service and follow up proactively on open account inquiries.
  • Contact customers periodically to assist with payment collection and payment-method updates.
  • Track, log, and report inbound and outbound customer interactions in internal company systems.
  • Build and maintain knowledge of company offerings, policies, and procedures to diagnose and resolve customer issues.
  • Provide management with operational insights, feedback, and recommendations for improvement.
View Full Description & ApplyYou'll be redirected to the employer's site
The compensation for this role is up to CAD 18.00 - CAD 27.75 an hour. This position may be eligible for pre-approved overtime. Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays and benefits.
Apply Now