Claims Service Representative
New
J
JobgetherInsurance services
Work remotely from anywhere in CanadaFull-TimeJunior
Salary35,200 - 48,900 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent verbal and written communication skills in English
- Experience
- At least one year of experience in customer service, administrative support, or a related position.
- Required Skills
- Problem SolvingCustomer serviceTime ManagementComputer skills
Requirements
- Post-secondary education is required.
- At least one year of experience in customer service, administrative support, or a related position.
- Previous experience or familiarity with the insurance or service industry is an asset.
- Strong customer service orientation, including the ability to handle inquiries professionally, demonstrate empathy, and respond effectively to different situations.
- Excellent verbal and written communication skills in English.
- Strong computer and telephone skills, and the ability and willingness to learn new systems, databases, and digital tools.
- Accuracy and organizational skills for collecting information, documenting claims, reviewing reports, and maintaining records.
- Sound decision-making and problem-solving abilities to assess customer needs and determine appropriate next steps.
- Organizational and time management skills to prioritize tasks and manage multiple responsibilities.
- Reliable high-speed internet with minimum download and upload speeds of 50 Mbps.
- Availability for rotating eight-hour shifts across a seven-day schedule, including mandatory weekends; shifts fall between 7:00 a.m. and midnight.
- Availability for a full-time schedule of 37.5 hours per week.
Responsibilities
- Respond to incoming calls from policyholders reporting insurance claims and provide customer-focused assistance.
- Collect, review, and accurately record initial loss details, customer information, and relevant activities.
- Verify call completion and forward accurate, comprehensive call reports to the appropriate teams.
- Assess claim information and determine whether an insurance adjuster requires immediate attention.
- Coordinate the assignment and dispatch of insurance adjusters or external service providers when necessary.
- Respond to branch office inquiries and direct requests to the appropriate departments or individuals.
- Review claim details and determine processing steps in accordance with client guidelines, service agreements, and internal procedures.
- Maintain a database of service gaps and operational issues, and analyze trends to communicate findings and recommendations to management.
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