Business Analyst, Disputes
New
P
Plata CardFintech, banking
Location: WorldwideFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- B2 or higher English level
- Experience
- 3+ years of experience as a Business Analyst / Product manager / Product owner
- Required Skills
- Business AnalysisStakeholder management
Requirements
- Have 3+ years of experience as a Business Analyst, Product Manager, or Product Owner, focused on process development, optimization, and cross-functional project delivery.
- Have experience independently managing complex end-to-end processes or initiatives involving multiple teams and stakeholders.
- Have experience designing and improving operational workflows across teams and systems.
- Be able to align stakeholder priorities, manage dependencies, and drive initiatives forward in a resource-constrained environment.
- Apply product thinking and analytical skills to identify problems, formulate hypotheses, prioritize improvements, and evaluate business-metric impact.
- Have experience working at the intersection of product development and operations, focused on measurable business outcomes.
- Be able to gather, document, and manage business requirements and support their implementation.
- Have a basic technical understanding of systems and integrations.
- Have B2 or higher English level for effective communication with an international team.
- Experience with Dispute Management, chargebacks, or customer claims processes is a bonus.
- Experience in Antifraud or Fraud Prevention is a bonus.
- Experience in fintech, banking, or financial services is a bonus.
Responsibilities
- Take end-to-end ownership of Dispute Management processes and identify bottlenecks and opportunities for optimization and automation.
- Analyze and improve operational cost and compensation cost metrics, and evaluate the impact of proposed initiatives.
- Improve dispute decision-making, including developing scoring and automated decisioning solutions.
- Gather, analyze, and document business requirements, user stories, acceptance criteria, and process flows for development teams.
- Coordinate cross-functional initiatives involving Product, Engineering, CRM, Payment Processing, Analytics, and Operations.
- Manage dependencies, priorities, and timelines across initiatives.
- Work with operational teams to investigate issues, improve workflows, and increase dispute resolution efficiency.
- Formulate and prioritize improvement hypotheses based on product and operational metrics.
- Support delivery from discovery and requirements gathering through implementation, release, and post-launch performance analysis.
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