Customer Onboarding Specialist for Company Incorporations
New
F
Flag TheoryCorporate services
Work from anywhere, UTC to UTC+3Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- 2+ years of hands-on experience in corporate services or company incorporation. Minimum 2 years of successful remote work experience.
- Required Skills
- ComplianceGoogle WorkspaceCritical thinking
Requirements
- Have 2+ years of hands-on experience in corporate services or company incorporation.
- Have proven knowledge of KYC processes and compliance protocols.
- Have strong organizational skills and the ability to prioritize multiple client onboarding tracks.
- Have excellent written and spoken English.
- Demonstrate empathy and a client-oriented approach.
- Demonstrate critical thinking, self-motivation, and proactiveness in remote environments.
- Have a minimum of 2 years of successful remote work experience.
- Be proficient with Google Workspace, including Docs, Sheets, Calendar, and Drive.
- Be based in a European timezone (UTC to UTC+3).
Responsibilities
- Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
- Guide clients through KYC and jurisdiction-specific documentation requirements.
- Communicate with clients by email and phone, resolve issues, and unblock clients.
- Coordinate with external vendors to support timely and accurate service delivery.
- Maintain and update SOPs for onboarding and incorporation workflows.
- Identify friction points and implement improvements to client satisfaction and response rates.
- Ensure compliance with internal quality checks and jurisdictional regulatory standards.
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