Bilingual ServiceNow Functional Project Manager
New
J
JobgetherIT service management
Candidates must currently reside in the United States or Mexico City, MexicoFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluency in both English and Spanish
- Experience
- At least 5 years of IT project management experience; at least 3 years of experience managing ServiceNow implementations or enhancements.
- Required Skills
- Project ManagementAgileSCRUMChange ManagementServiceNowRisk Management
Requirements
- Have at least 5 years of IT project management experience.
- Have at least 3 years of experience managing ServiceNow implementations or enhancements.
- Hold a Project Management Professional (PMP) certification.
- Be fluent in English and Spanish, with strong written and verbal communication skills in both languages.
- Have strong knowledge of ServiceNow IT Service Management (ITSM) and its core modules.
- Have experience with ServiceNow ITSM implementations, upgrades, and platform enhancements.
- Be able to gather business requirements, analyze processes, and translate stakeholder needs into functional solutions.
- Have project planning, budget and resource management, risk assessment, issue resolution, and change management skills.
- Have experience in Agile or hybrid project environments, including facilitating Scrum ceremonies and managing delivery backlogs.
- Have stakeholder management and executive communication skills, and be able to coordinate geographically distributed teams.
- Reside in California, United States, or Mexico City, Mexico.
- Consulting or client-facing experience is preferred.
- ServiceNow ITSM, Scrum Master, CSA, CIS-ITSM, or SAFe certification is preferred; familiarity with additional ServiceNow modules is an advantage.
Responsibilities
- Lead end-to-end ServiceNow projects from planning and execution through monitoring, deployment, and delivery.
- Coordinate business stakeholders, technical teams, vendors, and executive leadership, resolving project challenges and maintaining alignment.
- Gather, analyze, and document business requirements and translate them into functional ServiceNow solutions.
- Manage project scope, schedules, budgets, resources, risks, issues, and dependencies.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
- Track project milestones, KPIs, and delivery metrics, and provide status reports to stakeholders and leadership.
- Coordinate User Acceptance Testing and confirm solutions meet business requirements before deployment.
- Organize training and change management activities to support adoption during implementation.
- Optimize ServiceNow workflows and identify opportunities for continuous process improvement.
- Support implementation and enhancement of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog Management.
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