Bilingual Care Coordinator
New
J
JobgetherMental health care
Work from anywhere in Canada, Extended service hours may run until 8:00 p.m. Pacific Time.Part-TimeSenior
Salary25 CAD per hour
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Job Details
- Languages
- Fluency in both English and French, including excellent written and verbal communication skills, is essential.
- Experience
- At least five years of experience in healthcare, medical administration, client care coordination, service navigation, patient intake, or a comparable customer-facing role.
- Required Skills
- Customer serviceHubSpot
Requirements
- Fluency in both English and French, with excellent written and verbal communication skills.
- At least five years of experience in healthcare, medical administration, client care coordination, service navigation, patient intake, or a comparable customer-facing role.
- Experience delivering customer service, building trust, and creating positive client experiences.
- Empathy, emotional intelligence, and sensitivity when supporting people experiencing stress or uncertainty.
- Experience guiding prospective clients through a service journey and supporting ongoing engagement and retention.
- Training or practical experience in healthcare customer service, medical administration, or supporting vulnerable populations.
- Strong organization and time-management skills, including multitasking, prioritizing, and maintaining accurate records.
- Confidence using digital tools for scheduling, client communications, and video conferencing, with the ability to troubleshoot routine technical issues.
- Familiarity with Jane, HubSpot, or similar practice management and customer relationship management platforms is an advantage.
- Availability on Saturdays and Sundays and on weekday evenings; service hours may run until 8:00 p.m. Pacific Time.
- A dedicated, quiet, private workspace and reliable internet connection; calls involving personal health information must take place in a closed, private space using a headset.
- Ability to work independently and collaborate with a multidisciplinary team.
Responsibilities
- Provide client-centred support to people navigating mental health services, including complex or emotionally challenging situations.
- Guide prospective clients through intake, answer questions, clarify expectations, and discuss appropriate support options.
- Conduct intake conversations by phone or video and help match clients with suitable therapists.
- Manage phone, email, and live-chat communications with clients, therapists, and referral partners in English and French.
- Coordinate therapist and clinic schedules, manage waitlists, and resolve scheduling conflicts.
- Monitor insurance verification and billing-related communications and maintain accurate information.
- Manage virtual therapy rooms and troubleshoot routine technical issues.
- Support therapists and collaborate with clinical and operations teams on care coordination and service efficiency.
- Maintain organized inboxes, task queues, tracking records, and shift handovers while protecting client confidentiality.
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