- Support potential clients through the intake process and set clear expectations.
- Conduct phone or video intake conversations and guide clients toward a suitable therapist.
- Handle email, phone, and live-chat communications with clients, referral partners, and therapists in English and French.
- Coordinate clinic and therapist schedules, monitor the waitlist, and manage appointments.
- Monitor client insurance verification and billing communications.
- Manage video therapy rooms and troubleshoot technical issues.
- Complete shift task queues, inboxes, and daily tracking to provide a clean handoff.
- Provide administrative support to therapists and streamline client care processes.