Shift Collab

Shift Collab is a mental health education firm that offers representation in therapy, teaching, and prioritizing accessible care.

101-250 employees
Founded 2017
Education
Private Company

Remote Work Available

This company offers remote work opportunities. Team members are distributed across the U.S. and Canada.

Open Positions1

We welcome applicants from anywhere in CanadaPart-TimeMental health carePosted
  • Support potential clients through the intake process and set clear expectations.
  • Conduct phone or video intake conversations and guide clients toward a suitable therapist.
  • Handle email, phone, and live-chat communications with clients, referral partners, and therapists in English and French.
  • Coordinate clinic and therapist schedules, monitor the waitlist, and manage appointments.
  • Monitor client insurance verification and billing communications.
  • Manage video therapy rooms and troubleshoot technical issues.
  • Complete shift task queues, inboxes, and daily tracking to provide a clean handoff.
  • Provide administrative support to therapists and streamline client care processes.
Customer serviceHubSpot

About Shift Collab

Shift Collab is transforming virtual mental health care across Canada. We are a women-led collective of over 125 social workers and psychotherapists. We serve over 16,000 Canadians with accessible and meaningful therapy. Our model empowers therapists to focus on clinical work. We handle operations, marketing, and client intake. This allows you to build a caseload that truly matters.

How We Work

We are a fully virtual practice, enabling you to work remotely from anywhere in Canada. Our team emphasizes psychological safety and an inclusive environment. We foster a supportive community with peer supervision and knowledge-sharing. This ensures you never feel isolated, even when working independently. We are a women-led and family-owned company. We deeply commit to employment equity and diversity in the workplace.

Why Join Us

  • Build a consistent caseload with our marketing and client matching support.
  • Gain flexibility to set your own hours, with part-time starting at 10 hours/week.
  • Grow professionally with ongoing learning, workshops, and expert-led supervision.
  • Thrive in a supportive community with regular team meetings and peer collaboration.
  • Focus on client care while we manage billing, scheduling, and back-office tasks.

Benefits & Perks

  • Flexible hours with options for part-time (10 hrs/week) or full-time (20 hrs/week).
  • Fee-split compensation model structured to grow with your caseload.
  • Comprehensive administrative support including billing, scheduling, and EMR.
  • Marketing initiatives to help you build and maintain your client base.
  • Access to peer supervision, team meetings, and professional development opportunities.

Tech Stack

web_serverservermobile