Customer Success Engineer

CorwynSports betting

Listing location: Europe; Workplace type: RemoteContract

Salary not disclosed

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Job Details

Have knowledge of the sports betting industry and how sportsbook products work.
Have a technical education or adequate experience.
Be proficient in English; knowledge of other languages is an advantage.
Have experience with technical support or sales operations.
Have a basic understanding of web technology and communication protocols.
Have a basic understanding of, or willingness to learn about, the esports ecosystem.
Be able to build relationships quickly and effectively.
Demonstrate teamwork, problem-solving, self-initiative, and attention to detail.
Be able to quickly acquire new knowledge, technical skills, and technologies.
Have the desire and ability to travel.
Basic HTML and CSS knowledge is an advantage.
Basic programming knowledge is an advantage.
XML and JSON knowledge is an advantage.
Basic API and database knowledge is an advantage.

Integrate and support Corwyn sportsbook products on customer platforms, following established processes.
Work with customers’ IT departments and internal product, development, and sales teams to integrate new customers and support existing customers.
Communicate directly with international B2B customers.
Handle multiple customers at different locations.
Take ownership of issues, troubleshoot, escalate, and resolve them.
Create and maintain technical documentation and the knowledge base.

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