Senior Technical Success Engineer
New
P
PinpointHR software
This is a remote role, based in the UK, Spain, Portugal or PolandFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- PythonHTMLCSSJavascriptRESTful APIsDebugging
Requirements
- Have hands-on experience with customer-facing technical work involving integrations, data, configuration, and debugging, ideally at a B2B SaaS company.
- Have built and continue to rely on an AI workflow, agent, or automation that has taken real work off your plate.
- Write and debug scripts in Python, JavaScript, or a similar language to call APIs, move or clean data, or automate tasks.
- Understand what is happening underneath any no-code tools you use.
- Use sound judgment with AI, including recognizing when it is confidently wrong and when not to use it.
- Be comfortable with ambiguity and able to figure things out without waiting for a specification.
- Be comfortable working directly with customers as well as handling technical work.
- Be motivated to solve customers’ technical problems after the sale rather than carry a sales target.
- Work 9 to 5 in your own time zone; the role does not expect you to work another time zone’s hours.
- A background in technical support or support engineering is a bonus.
Responsibilities
- Build AI workflows, scripts, and automations for careers site changes, bulk data jobs, and onboarding.
- Solve technical problems blocking customer-facing teams, including API and integration work, data migrations, and platform configuration.
- Investigate platform behavior to identify underlying causes and fixes.
- Turn recurring customer friction into clear signals for product squads.
- Partner with customers, including their IT and talent teams, on technical problems.
- Work alongside the first Senior Technical Success Engineer to establish how the growing team operates.
- Configure and debug integrations such as SSO, job board feeds, HRIS and onboarding handoffs, calendars, APIs, and webhooks.
- Map fields, clean exports, and prepare data migrations for customers moving from another ATS.
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