Account Manager - Western Canada
S
SlideBCDR software
Remote, Canada.Full-TimeManager
SalaryCA$106K - CA$141K; CA$106K – CA$141K • Offers Equity • Offers Commission
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Job Details
- Experience
- 3+ years in B2B account management, channel account management, or sales in the MSP or IT channel.
- Required Skills
- CybersecurityNegotiationHubSpotAccount Management
Requirements
- Have 3+ years in B2B account management, channel account management, or sales in the MSP or IT channel.
- Demonstrate a track record of retaining and growing a book of business against revenue targets.
- Bring understanding of Business Continuity & Disaster Recovery (BCDR), backup, or cybersecurity concepts; this is a plus.
- Build rapport and trust with MSP owners and technical teams.
- Have strong negotiation and closing abilities.
- Manage a large partner portfolio with strong time management and organizational skills.
- Be proficient in CRM software; HubSpot is preferred.
- Use analytical and problem-solving skills to identify risk and opportunity from data.
- Use AI and modern sales tools to improve account research, partner communication, and productivity.
- Be willing to travel for partner meetings, events, and conferences.
Responsibilities
- Build and maintain relationships with existing MSP partners as their primary point of contact.
- Manage onboarding calls with newly signed partners and coordinate a smooth handoff with the Sales Representative.
- Develop account plans based on each partner's business, client base, and growth goals.
- Drive retention and expansion by increasing adoption, moving clients from other BCDR solutions, and identifying partnership growth opportunities.
- Conduct regular partner check-ins and business reviews.
- Manage renewals, hardware upgrades and refreshes, quoting, and commercial conversations.
- Respond to partner requests and inquiries and own them through resolution.
- Identify account risk early and act to protect partner relationships.
- Work with Sales Engineering, Support, Partner Success, and other internal teams to resolve issues.
- Maintain account information, opportunities, forecasts, and performance metrics in HubSpot; present the growth pipeline in weekly reviews.
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