Senior Infrastructure and End User Support Consultant
New
M
Myriad360Managed services
Must be based in Ohio, United States.Full-TimeSenior
SalaryThe base salary range in New York City for this position is $86,000 - $98,000 plus opportunity for bonus/commission. Compensation in other geographies may vary.
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Job Details
- Experience
- 6+ years of experience supporting enterprise infrastructure and end-user compute environments.
- Required Skills
- ServiceNowNetworking
Requirements
- Bachelor’s degree in Information Technology or a related field, or equivalent practical experience.
- 6+ years of experience supporting enterprise infrastructure and end-user compute environments.
- Hands-on experience with Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Teams, OneDrive, Intune, Microsoft Endpoint Manager, and identity management.
- Experience building and maintaining Windows workstation images, automated deployment solutions, endpoint configuration standards, and software packaging processes.
- Experience supporting Windows 10/11, macOS, endpoint security platforms, patch management solutions, and device lifecycle management.
- Experience with endpoint management platforms such as Intune, Autopilot, SCCM/MECM, Datto RMM, or NinjaOne, or similar solutions.
- Knowledge of VMware vSphere, Horizon, ESXi, and virtual desktop infrastructure (VDI).
- Experience administering Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file services, and certificate services.
- Working knowledge of backup, disaster recovery, storage, and monitoring platforms used in managed services environments.
- Understanding of networking fundamentals, including TCP/IP, VLANs, VPN connectivity, routing, switching, wireless networking, DNS, DHCP, and firewall troubleshooting.
- Experience supporting infrastructure projects, migrations, customer onboarding, and technical implementations.
- Ability to create technical standards, SOPs, knowledge articles, and customer-facing documentation; hands-on experience with ServiceNow or a similar ITSM platform.
- Industry certifications such as Microsoft, VMware, CompTIA, or ITIL are preferred.
Responsibilities
- Serve as a senior escalation point for infrastructure and end-user compute issues, guiding Level 1 and Level 2 technicians through incident and service-request resolution.
- Act as technical owner for assigned customer environments, supporting end-user compute, identity, virtualization, and core infrastructure services.
- Design, build, deploy, and maintain Windows endpoint images, deployment standards, application packages, and automated provisioning processes.
- Administer and support Microsoft 365, Active Directory, Entra ID, Exchange Online, Teams, OneDrive, and related identity technologies.
- Manage endpoint hardware standards, procurement recommendations, imaging, deployment, patching, refresh programs, and asset management.
- Support and troubleshoot VDI, remote access solutions, and modern workplace technologies.
- Assist with Windows Server, VMware, storage, backup, and related infrastructure administration and troubleshooting.
- Document incidents, requests, changes, and project work in ServiceNow, including technical findings, root cause analysis, and knowledge-transfer details.
- Create and maintain technical documentation, including SOPs, build guides, imaging procedures, architecture diagrams, and customer support runbooks.
- Participate in infrastructure projects, migrations, Microsoft 365 initiatives, customer onboarding, and technology refresh efforts; coordinate with vendors and recommend service improvements and automation.
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