Senior Technical Account Manager
New
A
AzulJava software
United StatesFull-TimeSenior
Salary175,000 - 250,000 USD per year
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Job Details
- Experience
- 12+ years in senior technical roles; 8+ years in customer-facing technical roles.
- Required Skills
- AWSGCPJavaMicrosoft AzureLinuxDistributed Systems
Requirements
- 12+ years in senior technical roles such as software engineering, SRE, performance engineering, or cloud/platform engineering.
- 8+ years in customer-facing technical roles such as TAM, solutions architect, consulting engineer, or SRE with direct customer engagement.
- Strong working knowledge of Java programming and JVM internals, including garbage collection, JIT compilation, class loading, threading, and the memory model.
- Demonstrated experience tuning and troubleshooting enterprise-scale Java applications in production.
- Ability to perform root cause analysis and apply structured problem-solving techniques.
- Strong Linux fundamentals, including shell scripting and performance troubleshooting on Linux systems.
- Hands-on experience with distributed systems, public cloud platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, Docker).
- Excellent written and verbal communication skills, including explaining complex technical concepts to engineers and senior executives.
- Based in North America and able to travel occasionally to customer sites (typically 10–20%).
- Preferred: JVM performance tuning, GC behavior analysis, and low-latency Java application expertise.
- Preferred: Experience with observability and monitoring tools such as Prometheus, Grafana, Datadog, New Relic, Dynatrace, or JFR.
- Preferred: Familiarity with microservices and cloud-native Java deployment patterns; cloud or SRE certifications; open-source Java contributions; Jira and Confluence; or Azul Prime, OpenJDK, and HotSpot.
Responsibilities
- Own a portfolio of named strategic customers and build relationships with technical stakeholders.
- Partner with Sales, Customer Success, and Support on account planning, renewals, and expansion opportunities.
- Serve as the primary technical advisor for Azul Prime across assigned accounts.
- Lead troubleshooting, root cause analysis, and performance tuning for enterprise-scale JVM applications.
- Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization.
- Help customers select candidate applications for Azul Prime and guide them through production deployment.
- Collaborate with Azul runtime, compiler, GC, and tooling engineering teams to resolve complex issues.
- Deliver structured customer feedback to product and engineering teams and serve as a senior technical escalation point.
- Design and deliver customer workshops, training sessions, and technical business reviews.
- Create technical documentation, runbooks, and customer-facing assets; share knowledge internally and keep account activity records current.
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