IT Administrator, Business Applications
New
H
Horizon3.aiCybersecurity
US, RemoteFull-TimeMiddle
SalaryBase salary range: $115,000 to $151,000 annually. Additional compensation: All full-time roles are eligible for an equity package in the form of stock options.
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Job Details
- Experience
- 3+ years of experience in IT, business systems administration, or SaaS platform administration
- Required Skills
- JiraConfluence
Requirements
- Have hands-on experience administering Jira and Confluence, or comparable work management or ITSM platforms, in an organization with multiple teams.
- Have experience configuring workflows, custom fields, and automation rules beyond default settings, including service management SLAs or equivalent.
- Have working knowledge of RBAC and least-privilege access, and experience managing permission schemes and user lifecycle on SaaS platforms.
- Have experience managing a request queue and resolving access and configuration issues within service levels.
- Be able to scope, plan, and complete moderately complex projects with little direction from a manager.
- Be able to write clear documentation and user guidance for technical and non-technical employees.
- Be able to read and troubleshoot integration or automation logs well enough to isolate a failure and escalate it with useful detail.
- Have a bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
- Have 3+ years of experience in IT, business systems administration, or SaaS platform administration.
- Have experience supporting a distributed or remote-first workforce.
- Have experience with Jira, Jira Service Management, and Confluence or comparable platforms, and Workato or a similar iPaaS platform at monitoring and troubleshooting level.
- Have familiarity with Atlassian automation rules and workflow configuration, and basic familiarity with APIs and webhooks.
Responsibilities
- Administer Jira, Jira Service Management, Confluence, and Loom, including user provisioning, groups, permission schemes, and licensing.
- Resolve access, permission, and configuration requests from cross-functional teams.
- Configure projects, workflows, screens, custom fields, and automation rules in Jira and Confluence.
- Configure JSM request types, queues, forms, and SLAs, and tune them using ticket and SLA performance data.
- Scope and deliver moderately complex improvements from requirements through rollout and documentation.
- Monitor Workato recipe runs, triage failures, and fix or escalate issues with diagnostic detail.
- Support citizen developers by onboarding builders, provisioning sandboxes and service accounts, and applying approved templates and guardrails.
- Apply RBAC and least-privilege access, and conduct periodic access and license reviews.
- Identify repetitive administration tasks and automate them to reduce manual toil.
- Maintain knowledge base articles, runbooks, and configuration documentation, and report on license utilization, request volume, and platform health.
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