CX Retail Agent, Customer Experience
New
F
FramebridgeCustom framing
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary18 - 19 USD per hour
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Job Details
- Experience
- 1–2 years of experience in customer service, retail, or hospitality
- Required Skills
- Adobe PhotoshopFigmaCustomer serviceCanvaCRMCustomer support
Requirements
- Have 1–2 years of experience in customer service, retail, or hospitality.
- Bring strong written and verbal communication skills and a customer-first approach.
- Be comfortable using browser-based tools and systems.
- Demonstrate time management and organizational skills, with strong attention to detail.
- Be able to multitask across channels and priorities.
- Bring a collaborative, team-oriented mindset.
- Be available full-time, including some weekends.
- Experience with Adobe Photoshop, Canva, or Figma is a bonus, not required.
Responsibilities
- Provide customer support via email, phone, chat, and SMS.
- Build customer relationships through active listening, clear communication, and creative problem-solving.
- Help customers with order status, order changes, and account updates, including retail-store orders and art drop-offs or pickups.
- Use sound judgment to resolve customer inquiries quickly and effectively.
- Navigate internal tools and systems, including CRM, order management, and payment tools.
- Serve as a liaison between retail stores, customer service, and production teams.
- Give retail teams clear, accurate guidance and keep communication accurate across partners.
- Balance customer needs, store support, and team projects.
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