Senior Customer Onboarding Specialist

DidomiConsent management

Listing location: Paris,France; Workplace type: RemoteContractSenior

Salary not disclosed

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Job Details

Bring an empathetic, service-oriented approach to customer interactions.
Explain complex topics clearly.
Use strong organizational and project management skills to manage multiple customer projects simultaneously.
Make sound decisions, anticipate risks, and drive projects forward independently.
Be comfortable investigating implementation issues and working with technical teams.
Confidently lead customer meetings, deliver training, and facilitate webinars.
Maintain CRM data quality, documentation, and follow-up with operational rigor.
Proactively identify opportunities to improve processes and the customer experience.

Manage a portfolio of customer onboarding projects from kick-off through setup, go-live, and handover to Customer Success.
Lead kick-offs, technical audits when needed, follow-up calls, platform demos, quality assurance, and go-live monitoring.
Deliver product training and troubleshoot implementation issues, identifying workarounds where appropriate.
Coordinate complex customer cases with Technical Support, Product, and Engineering.
Identify inactive customers, blocked projects, and technical dependencies, then follow up, escalate, and mitigate risks.
Maintain accurate onboarding data in Planhat and gather customer context from AEs and KAMs before kick-off.
Ensure a smooth handover to the CSM or KAM.
Own at least one cross-functional improvement initiative per semester.
Collect and structure customer feedback for Product, Engineering, Support, and other teams.

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