Senior Forward Deployed Product Manager

New

JobgetherAI customer support

Work remotely in the United StatesFull-TimeSenior

Salary not disclosed

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Job Details

Experience: At least six years of experience owning high-stakes customer outcomes in account management, product management, consulting, forward-deployed roles, entrepreneurship, or comparable positions.
Required Skills: Product ManagementStakeholder management

At least six years of experience owning high-stakes customer outcomes in account management, product management, consulting, forward-deployed roles, entrepreneurship, or comparable positions.
Demonstrated success building trusted relationships with senior customer stakeholders and driving retention, renewals, and account expansion.
Ability to investigate complex issues using API documentation, conversation logs, product behavior, and usage data.
Practical experience building or experimenting with AI-powered products, agents, or workflows and evaluating their results.
Ability to translate business requirements into technical solutions, coordinate deployments, prioritize improvements, and measure outcomes.
Experience working in a fast-moving environment with evolving processes and individual ownership.
Ability to understand customer business models, identify expansion opportunities, and connect product capabilities to business value.
Strong written and verbal communication skills and ability to work with executives, engineers, product teams, and customer-facing colleagues.
Track record of mentoring, coaching, process development, or building reusable tools and systems.
Preferred: experience in fintech, healthcare, or another highly regulated industry.
Preferred: experience influencing product roadmaps through customer research and deployment insights.
Preferred: familiarity with AI-assisted development tools such as Claude Code or similar platforms.

Lead end-to-end implementation of AI-powered customer support solutions for enterprise clients.
Manage post-launch performance, adoption, retention, usage growth, and account expansion across strategic accounts.
Investigate performance issues and customer interactions, then build, test, and deploy production improvements with Forward Deployed Engineers.
Develop relationships with customer executives, identify use cases, and build business cases for broader product adoption.
Coordinate procurement, security, legal, and compliance reviews for enterprise deployments.
Identify recurring customer challenges and present evidence-based recommendations to Product teams.
Use AI-powered agents and development tools to investigate problems, experiment with solutions, and accelerate implementation.
Create reusable playbooks, tools, and processes from deployment lessons.
Mentor other Forward Deployed Product Managers and share technical and commercial expertise.
Monitor account performance against commitments and identify opportunities to grow usage and revenue.

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