Forward Deployed Product Manager

New

JobgetherAI customer support

Work remotely from the United StatesFull-TimeManager

Salary not disclosed

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Job Details

Experience: At least two years of experience owning customer outcomes in account management, customer success, consulting, implementation, product management, operations, or a related field.
Required Skills: Product ManagementCustomer SuccessAccount Management

At least two years of experience owning customer outcomes in account management, customer success, consulting, implementation, product management, operations, or a related field.
Experience building trusted relationships with senior customer stakeholders and contributing to customer retention and account growth.
Hands-on experience building with AI tools or deploying AI-powered solutions, including evaluating effectiveness and limitations.
Ability to investigate technical and operational issues using API documentation, conversation logs, usage data, and other relevant information.
Experience helping customers or colleagues realize measurable value from complex products through implementation, configuration, training, and continuous improvement.
Ability to identify root causes, evaluate solutions, prioritize opportunities, and connect product improvements to measurable outcomes.
Ability to coordinate with customers, engineers, and product teams and translate complex requirements into actionable plans.
Ability to manage multiple accounts, solve problems, and deliver results with initiative in an evolving environment.
Experience in fintech, healthcare, or another regulated industry is advantageous.
Experience contributing customer insights to product roadmaps or deploying AI products with measurable business results is a plus.

Lead end-to-end deployments, defining implementation plans, priorities, and measurable success criteria with engineers and customer stakeholders.
Manage a portfolio of growth accounts, monitoring product performance, adoption, retention, usage, and contractual commitments.
Investigate customer challenges and build, test, and deploy improvements to AI-powered customer support workflows.
Train customer teams to build, test, and optimize their own AI-powered support workflows.
Use AI tools and development agents to investigate issues, review conversation logs, and test solutions.
Identify new use cases, develop business cases for additional deployments, and demonstrate opportunities for further automation.
Communicate customer needs and recurring challenges to the Product team and follow initiatives through to delivery.
Monitor deployment effectiveness and identify opportunities to improve automation quality and customer value.
Identify patterns across accounts and help develop reusable solutions that improve implementation efficiency.

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