APS Coordinator
New
J
JobgetherInsurance operations
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an APS Coordinator based in Canada., generally from 9:00 a.m. to 5:00 p.m. Eastern TimeFull-TimeEntry
Salary19.35 CAD per hour
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Job Details
- Languages
- Bilingual proficiency in French and English, both spoken and written, is mandatory for Quebec-based roles and considered an asset for positions elsewhere in Canada.
- Experience
- At least six months of professional work experience.
- Required Skills
- Microsoft ExcelMicrosoft OfficeResearch
Requirements
- Have a high school diploma or equivalent; a college diploma, university degree, or relevant additional experience is preferred.
- Have at least six months of professional work experience.
- Bring strong telephone communication skills for professional conversations with physicians, medical office staff, customers, and other stakeholders.
- Demonstrate written and verbal communication skills, including accurately capturing conversation details and updating electronic records.
- Use research skills and resourcefulness to locate healthcare providers and medical facilities through search engines and online directories.
- Organize and prioritize competing deadlines, manage multiple files, and meet productivity targets.
- Apply problem-solving skills and initiative to address delayed or difficult-to-resolve requests.
- Balance speed, accuracy, and service quality with strong attention to detail.
- Be proficient in Microsoft Office, particularly Word, Excel, and Outlook, and able to learn new computer systems quickly.
- Have familiarity with medical terminology; this is an asset.
- Work independently and collaboratively in a fast-paced environment with changing priorities.
- Be available to work remotely during standard business hours, generally from 9:00 a.m. to 5:00 p.m. Eastern Time, with some variation depending on departmental requirements.
- For Quebec-based roles, have bilingual proficiency in French and English, both spoken and written; bilingualism is an asset elsewhere in Canada.
Responsibilities
- Coordinate and follow up on requests for Attending Physician Statements (APS) and other medical documentation.
- Contact physicians, medical offices, healthcare facilities, and other stakeholders to obtain outstanding information.
- Research contact details for medical professionals and healthcare facilities using search engines, online directories, and available resources.
- Maintain accurate status notes and records in internal systems.
- Monitor outstanding files, identify delays, and use follow-up strategies to secure overdue medical reports.
- Manage a high volume of requests while balancing productivity targets, accuracy, quality, and customer service.
- Respond to inquiries and provide customers and external stakeholders with appropriate file-status updates.
- Organize competing tasks and deadlines and follow up consistently to move files forward.
- Use Microsoft Office applications and internal computer systems to track requests and update records.
- Identify opportunities to improve follow-up procedures, communication practices, and workflow efficiency.
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