Senior Business Insights Analyst
New
P
PhiloStreaming media
San Francisco, CA or remote within the U.S.Full-TimeSenior
SalaryIncludes annual salary, company stock options, and health benefits. Salary is determined by experience and location: San Francisco, New York City: $145K - $180K; Boston, DC Metro, Los Angeles, Seattle: $135K - $170K; Denver, Atlanta, Austin, Las Vegas, Sacramento, Chicago: $130K - $160K; Texas, Florida: $125K - $155K
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Job Details
- Experience
- 6+ years of experience in business insights, analytics, strategy analytics, finance analytics, business intelligence, or a closely related function.
- Required Skills
- PythonSQLTableauMicrosoft ExcelGoogle SheetsLooker
Requirements
- Have 6+ years of experience in business insights, analytics, strategy analytics, finance analytics, business intelligence, or a closely related function.
- Bring advanced SQL skills and experience working with large-scale behavioral, subscription, billing, financial, or operational datasets.
- Have experience building visualizations, dashboards, and self-serve reporting in BI tools such as Mode, Omni, Tableau, or Looker.
- Demonstrate a track record of turning vague business questions into clear analyses, recommendations, and decision-ready presentations.
- Have excellent spreadsheet skills in Excel or Google Sheets.
- Have analytical experience across cohort, funnel, segmentation, retention and churn, trend, KPI, forecasting, anomaly detection, and experimentation or quasi-experimental measurement.
- Communicate effectively in writing and verbally, including presenting to senior stakeholders with varying technical fluency.
- Partner with stakeholders and influence across Product, Finance, Marketing, Content, Operations, and technical teams.
- Manage competing requests, prioritize work, and independently drive analyses forward.
- Subscription, streaming, media, entertainment, ad-supported products, or other event-rich consumer-business experience is an ideal qualification.
- Python or R experience is ideal; candidates should be comfortable using Python or willing to ramp up.
- Familiarity with subscription metrics, billing and payment flows, content and lifecycle analytics, and tools such as Snowflake, dbt, Segment, Avo, or GrowthBook is an ideal qualification.
Responsibilities
- Own and evolve business scorecards, dashboards, and ad-hoc analyses covering subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization.
- Translate ambiguous stakeholder questions into analytical plans, findings, and actionable recommendations.
- Analyze billing and subscription activity, including trials, conversion, renewals, churn, reactivation, plan migration, add-ons, refunds, credits, failed payments, and billing flows.
- Identify operational and product levers to improve subscriber health, reduce friction, and strengthen revenue retention.
- Partner with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohorts, promotions, winback programs, and LTV/CAC context.
- Partner with Product, Design, and Data Science on customer journeys, feature adoption, experiments, and viewing and account experiences.
- Partner with Content, Programming, and Marketing to analyze channels, titles, viewing patterns, and acquisition, engagement, retention, and monetization.
- Provide customer-facing and operational teams with analysis of support contact drivers, account issues, billing friction, and subscriber pain points.
- Build executive-ready materials that synthesize findings and tradeoffs for technical and non-technical stakeholders.
- Partner with analytics and data engineering on instrumentation, metric governance, source-of-truth logic, and data quality.
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