Integration Specialist
New
E
EpicK–12 edtech
Remote, United StatesPart-TimeJunior
Salary35 - 40 USD per hour
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Job Details
- Experience
- 2+ years in a technical support, implementation, or integration role
- Required Skills
- OAuthGoogle Workspace
Requirements
- Have 2+ years of experience in technical support, implementation, or an integration role.
- Bring hands-on experience administering or supporting Clever and/or ClassLink, including rostering, SSO, or both.
- Understand K–12 rostering data, including students, teachers, sections, schools, and how a student information system feeds that data.
- Have working knowledge of SSO concepts, including OAuth and SAML.
- Have experience with identity providers such as Google Workspace and Microsoft Entra ID.
- Be comfortable using CSVs, spreadsheets, and API responses to diagnose data issues.
- Communicate clearly and patiently with teachers and district IT staff.
- Be organized and able to manage multiple district setups in parallel.
- Be familiar with student data privacy requirements, including FERPA, COPPA, and state privacy agreements.
- Clever or ClassLink certification, or prior work at either company or a district using them, is a plus.
- Experience with OneRoster, Google Classroom, Microsoft Teams for Education, PowerSchool, or Infinite Campus is a plus.
- Basic SQL or scripting experience in Python or JavaScript is a plus.
- Experience with Zendesk, Salesforce, Jira, or similar tools is a plus.
Responsibilities
- Set up, configure, and launch Clever and ClassLink rostering and SSO integrations for school and district customers.
- Guide district IT administrators through onboarding, from data-sharing approval to the first successful sync.
- Troubleshoot sync and login issues, including missing students, duplicate accounts, incorrect associations, and SSO errors.
- Monitor integration health and proactively address sync failures.
- Manage Epic apps in Clever and ClassLink partner portals, including settings, data-sharing scopes, and district requests.
- Work with Engineering to reproduce bugs, write tickets, and test fixes and new integration features.
- Coach Customer Success, Support, and Sales on integrations and customer expectations.
- Create and maintain help-center articles, internal runbooks, and setup guides.
- Track integration metrics and recommend process improvements.
- Support back-to-school periods with high rostering volume.
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