Customer Support Specialist
T
The Global Talent Co.Boutique fitness
Location: South Africa - JHB; Secondary Locations: Kenya, Morocco, South Africa - CPT, Nigeria; Workplace: RemotePart-Time
Salary not disclosed
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Job Details
- Languages
- Excellent written English; German is a plus, but not required
- Required Skills
- Empathy
Requirements
- Have excellent written English.
- Show empathy and strong people instincts, including the ability to read tone and respond warmly to frustrated messages.
- Use good judgment and make sensible decisions independently.
- Demonstrate reliability and a sense of ownership.
- Be comfortable working early mornings, weekday evenings, and/or weekends.
- German is a plus but is not required.
- No specific software experience is required; full training is provided.
Responsibilities
- Respond to members' questions and issues about bookings, accounts, refunds, and similar requests.
- Support on-site trainers with occasional urgent requests.
- Communicate with members exclusively in writing through chat, WhatsApp, or email; phone calls are not required.
- Represent the brand with warm, down-to-earth, and helpful written communication.
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